Refund Policy

We have a 60-day no questions asked refund policy, which means you have 60 days after receiving your item to request a refund. 

To request your refund, or for any questions relating to refunds, you can contact us at info@highestgroundcoffee.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you’ve received the wrong item, so that we can make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received your request and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.